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International Order Information and Help |

International orders are not eligible for free shipping and are
charged a base price starting at $5.00 for shipping via Parcel Post Air Mail,
this includes Canada.
This method is the lowest cost and takes the longest time to deliver. It
can take anywhere from 10 days to 60 days due to customs inspections and
security checks. Since this low cost method does not offer tracking or
insurance, we are not liable for lost or stolen packages once they
leave the U.S.A. for a foreign destination. The customs number on the
package is NOT a tracking number, it is for customs inspection tracking
only. These numbers usually begin with two letters such as "LC" and end
with two letters such as "US". Please visit
www.usps.com for more information on international shipments. We put
this number in our "tracking" area on your order status screen so you have a
record of the shipment and you may use it to contact your customs department if
the package is available for pickup or customs duty tax payment. If you
refuse the package because of duty taxes and it gets returned to us we will not
refund your shipping charges and may have to charge you for the return shipping
cost if we are charged by the US Postal Service.
Very Important: Please Read!
Due to the receipt of many fraudulent international orders we have a
new company policy for all international orders. We will not ship to anywhere
outside the United States of America without being able to verify the shipping
address of the international credit card holder through our merchant services.
This process can take from 24-48 hours and many times the bank will not verify
the address at all. If you wish to expedite your international order we
have provided a means of verification that meets our new company policy when we
can not get our merchant services to provide us with the information we require.
You may upload photo images of your credit card, billing statement and drivers
license to our secure server at
https://www.ssl128secure.com . This secure server uses 128 bit
encryption to protect your upload during transmission over the internet, this
is NOT email and it 100% safe and secure. This server is only
accessible to our security manager who will print and save your uploaded images
with your first credit card order then remove them from our secure server.
Future orders made from the same billing address using the same credit card will
not require you to upload again. You may use a scanner or digital camera
to photograph the front and back of your credit card, provide a scanned copy of
your bank statement as proof of your billing address and a photo image of your
drivers license as signature validation. We also require that you
provide a "real" email address with your order. We can not process any
generic email addresses such as Yahoo, Hotmail, Bigfoot, etc. since they are not
traceable. We need your internet service providers true email address
or one from your place of business or employer. If you do not wish to use
our upload web site you may also send us a FAX image using grayscale photo
fax transmission. Our fax number is available 24/7 at (303) 420-6416.
To fax us you will need to dial the United States Country Code in this manner,
00 + 1 + 303 + 420-6416. To check other country codes
you may use this web site
http://www.countrycodes.com for more information. We are located near
the city of Denver, Colorado when choosing the U.S.A. city area.
PayPal International Payments
International customers who reside in one the following countries are welcome to
purchase our products using Paypal
by following Paypal's international ordering procedure as outlined at the PayPal's
International Customer Information Page
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If you reside in one of the countries listed above please follow these steps to order your product from Razzy.com using Paypal.
1. Create an International Account with PayPal by
click
here
2. After completing the PayPal registration, you'll be asked to
register either a credit card or debit card to fund your payments.
PayPal will then charge your card $1, labeled with unique PayPal merchant
number identifiers. Then just check your monthly credit card statement online
at your card company's homepage to learn the number identifiers of this
charge. These usually settle into your account within 4 business days of
signing up. Write down this unique number identifier and then enter it on our
website -- this proves to us that you are the card's owner (because you have
clearance to access the card's account information) and we will allow you to
start making payments using your card. As soon as you confirm your credit
card, you will receive a $1 Card Confirmation Bonus in your PayPal account.
3. Send payment for the items you wish to purchase by
a. Go to www.paypal.com
b. Login to your paypal account (or signup for an account if don't already
have one, it's free).
c. Send payment to:
(the last name field is not required).
d. List the items you are purchasing in the comments.
e. Include your shipping address.
f. Send payment.
We can accept your
credit card directly
If you prefer to have us bill
your credit card directly you are welcome to call us at
00 + 1 + 303 + 420-6417
or
place your credit card order through our Shopping Cart where we
accept credit cards from around the world.
Due to the high occurrence of
fraudulent foreign transactions we have initiated a new policy. We will
only ship to the credit cards billing address and all international orders
placed with a credit card will
have their billing address verified before shipment. Please read the
important notice
above.
All charges made on Razzy.com will be shown on your credit card bill as
Sunrise Technologies, Inc.
You can place your order by phone
Although we prefer orders to be processed thru this website, we do accept orders by
telephone.
To order by phone call:
(303) 420-6417 (8 a.m. to 6 p.m. MST M-F)
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U.S.A. & International Orders Accepted
You can place your order by fax
Although we prefer orders to be processed thru this website, we do accept orders by
fax.
To order by fax fill out our Fax Order Form and send to:
(303) 420-6416 (24 hours a day / 7 days a week)
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U.S.A. & International Orders Accepted
Mailing Payments To Razzy.com
If you would prefer to mail a
check for your order, send US Funds Only, payable to "Sunrise
Technologies, Inc.",
include a
note indicating what you are ordering and your desired shipping address and mail
to:
Razzy.com
PO Box 1242
Golden CO 80402-1242
U.S.A.
email: ![]()
If you still have questions
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Us
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